BSB30120
Certificate III in Business
Elevate your business acumen and skill set with the Certificate III in Business, an ideal qualification for those seeking to enhance their proficiency in the dynamic realm of business. Tailored as a general, entry-level program, this certificate delves into a diverse array of day-to-day skills essential for navigating the ever-evolving business landscape.
Overview
This course is available as a VETDSS course or as a Traineeship.
Fees listed apply to Traineeships for Adult Learners. For VETDSS, please enquire with your school.
Throughout the course, participants will explore a wide spectrum of competencies applicable across various industry sectors and team dynamics. From honing customer service expertise to mastering essential IT skills, this qualification empowers individuals with the knowledge and tools needed to thrive in multifaceted business environments.
Designed to cater to individuals aspiring to assume greater responsibilities within their workplaces, the Certificate III in Business offers a comprehensive pathway for personal and professional growth. Whether you’re aiming to excel in customer interactions or leverage technology for enhanced business operations, this course serves as a solid foundation for advancing your career aspirations in the business sphere.
By completing this course, you will learn to:
- Design & produce business documents
- Provide comprehensive customer service
- Support personal wellbeing in the workplace
- Apply critical thinking skills in a team environment
- Participate in sustainable work practices
What you will be provided with on completion:
- A nationally recognised qualification at Certificate III level
- The knowledge and skills required to work effectively in a professional office environment
- A strong foundation to continue your studies
This training is delivered with Victorian and Commonwealth Government funding.
RTO Code: 3977
More information
| Code | Name | Elective |
|---|---|---|
| BSBCRT311 | Apply critical thinking skills in a team environment | Core |
| BSBPEF201 | Support personal wellbeing in the workplace | Core |
| BSBSUS211 | Participate in sustainable work practices | Core |
| BSBTWK301 | Use inclusive work practices | Core |
| BSBWHS311 | Assist with maintaining workplace safety | Core |
| BSBXCM301 | Engage in workplace communication | Core |
| BSBOPS305 | Process customer complaints | Elective |
| BSBTEC301 | Design and produce business documents | Elective |
| BSBPEF301 | Organise personal work priorities | Elective |
| BSBOPS304 | Deliver and monitor a service to customers | Elective |
| BSBWRT311 | Write simple documents | Elective |
| SIRXCEG002 | Assist with customer difficulties | Elective |
ASSESSMENT TYPES
Learners are assessed via a range of assessment types.
These include: observations, questioning, portfolio & reports.
ADULT LEARNERS
PRE-TRAINING REVIEW
All prospective adult students undertaking a traineeship are subject to a pre-enrolment interview to determine suitability for the course.
VETDSS
PRE-TRAINING REVIEW
Suitability for this course is confirmed by the students home school as part of the school‑based VETDSS process. A separate pre‑training interview with Foundation Learning Centre is not required.
ADULT LEARNERS
Traineeship pathway available!
This course is delivered over 24 months, 1 day per fortnight: Monday, 9.30am – 12.30pm.
Casey Campus: Contact us for intake, enrol at any time!
FOR VETDSS enrolments, please contact your home school.
This course is delivered over the course of 2 school years, 1 day per week.
Students completing this course can continue on to BSB40215 Certificate IV in Business or undertake work within a professional business environment.
This general qualification is designed to develop the knowledge and skills to get you ready for work within a professional business environment. Career pathways could include:
- Office Assistant
- Customer Service Assistant
- Receptionist
- Accounts Payable
Adult Students
All prospective students are subject to a pre-enrolment interview to determine suitability for the course.
VETDSS Students
Please contact your home school for information about course eligibility.
Traineeships
| Full Fee | Funded Standard | Concession | |
|---|---|---|---|
| Tuition | $970.00 | N/A | $194.00 |
| Materials | $250.00 | N/A | $250.00 |
| Resources | $50.00 | N/A | $50.00 |
| Total Student Payment | $1270.00 | N/A | $494.00 |
| Nominal Course Hours | 485 | 485 | 485 |
Fees are correct as of September 2025 and apply to Adult Learners.
The delivery mode for all courses at Foundation Learning Centre is via face-to-face and a mix of flexible remote or online learning. Face-to-face is delivered onsite at Foundation Learning Centre campuses. Student tuition and materials fees as published are subject to change given an individuals circumstances at enrolment. To be eligible for a concession amount, a valid concession card must be produced at the time of enrolment. FLC’s online service standards are located on our website.
FOR VETDSS enrolments, please contact your home school.
For Adult Education Traineeship enrolment, please contact us on 03 9704 7388 or via the enquiry form.