BSB20120
Certificate II in Workplace Skills
Prepare yourself for the workplace with our comprehensive business fundamentals program designed to equip you with the practical skills, knowledge, and software proficiency necessary for entry-level business administration roles.
Overview
This qualification is only available as a VETDSS course.
The Certificate II in Workplace Skills qualification serves as a foundational stepping stone for individuals aspiring to embark on a career within the business world. It equips learners with essential skills and knowledge vital for initiating their professional journey. Through this qualification, individuals develop competency in various areas such as general information and communications, including effective time management techniques.
Moreover, the program focuses on familiarizing students with essential business software applications, enabling them to navigate and utilize these tools effectively. Additionally, emphasis is placed on cultivating teamwork skills, as well as honing the ability to deliver exceptional service to customers.
Furthermore, the Certificate II in Workplace Skills caters to individuals who have yet to enter the workforce, serving as a preparatory platform for acquiring the necessary skills and competencies required for employment. By completing this qualification, learners are better equipped to navigate the demands of the business environment and contribute effectively to organizational success.
By completing this course, you will learn to:
- Understand fundamental office procedures and protocols
- Build skills in essential business software applications
- Support personal wellbeing in the workplace
- Enhance your communication skills
- Develop teamwork and collaboration skills
What you will be provided with on completion:
- A nationally recognised qualification at Certificate II level
- The knowledge and skills required to work effectively in a professional office environment
- A strong foundation to continue your studies
This training is delivered with Victorian and Commonwealth Government funding.
RTO Code: 3977
More information
| Code | Name | Elective |
|---|---|---|
| BSBCMM211 | Apply communication skills | Core |
| BSBOPS201 | Work effectively in a business environment | Core |
| BSBPEF202 | Plan and apply time management | Core |
| BSBSUS211 | Participate in sustainable work practices | Core |
| BSBWHS211 | Contribute to the health and safety of other | Core |
| BSBPEF201 | Support personal wellbeing in the workplace | Core |
| BSBTEC202 | Use digital technologies to communicate in a work environment | Elective |
| BSBOPS203 | Deliver a service to customers | Elective |
| BSBOPS202 | Engage with customers | Elective |
| SIRXCEG002 | Assist with customer difficulties | Elective |
ASSESSMENT TYPES
Learners are assessed via a range of assessment types.
These include: observations, questioning, portfolio, case study & project.
VETDSS
PRE-TRAINING REVIEW
Suitability for this course is confirmed by the students home school as part of the school‑based VETDSS process. A separate pre‑training interview with Foundation Learning Centre is not required.
This course is currently available only as a VETDSS course. Please contact your school for further information or to enrol.
This course is delivered over the course of 1 school year, 1 day per week.
Students completing this course can continue on to BSB30120 Certificate III in Business or undertake work within a professional business environment.
This general qualification is designed to develop the knowledge and skills to get you ready for work within a professional business environment. Career pathways could include:
- Office Administration Assistant
- Customer Service Assistant